Quality Question Bank
for Exam preparation

Q2. Six Sigma can be defined as:

1. A summary statistic
2. A representation of variation
3. Permission to improve processes
4. All of the above

Q3. The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______________.

1. management commitment
2. quality improvement team
3. quality measurement
4. goal achievement measures
5. supervisor training

Q4. Total quality costs include:

1. Prevention costs
2. Appraisal costs
3. Failure costs
4. All of the given options

Q5. For a c chart, the LCL comes out to be -.7. The value of LCL that should be used is:

1. -.7
2. 0
3. 1
4. None of the above

Q6. In order to achieve long-term quality improvements, management must do the following:

1. Implement a formal quality control program with worker and management involvement
2. Establish financial incentive packages for workers
3. A and D
4. Motivate the employees with seminars, contests, and institution of programs such as "Quality Improvement" day
5. Create a quality control department and give the head of the department ultimate responsibility for quality improvement

Q7. Taguchi suggested that loss in a process is'increased with increase in which of the following?

1. Specifications
2. Standards
3. Competition
4. Variability

Q8. Quality applies to which aspect(s) of the organization?

1. Products only
2. Products and services
3. People and product
4. Products, services, and people

Q9. Given that for the three samples, the value of R bar is .66 and value of d2 corresponding to three is1.128, what is the estimated standard deviation?

1. .43
2. .67
3. .58
4. .75

Q10. What is the benefit of an organisation adopting a quality management system?

1. Facilities opportunities to enhance customer satisfaction
2. All of the above
3. Addresses risks and opportunities to enhance customer satisfaction
4. Improves the organisations overall performance and provides a sound basis for sustainable development initiatives